SMS Messaging Consent

Overview

Showing Line helps buyer agents ask questions about active listings and coordinate showing appointments. A listing-side account can use one phone number for multiple active properties. The assistant establishes which property a request concerns before taking a scheduling action.

How Consent Is Collected

Consent is collected through user-initiated contact. Zephyr Labs does not send unsolicited text messages. The opt-in process works as follows:

1. A buyer agent receives a Showing Line phone number from the listing-side account or its listing materials.
2. The buyer agent voluntarily texts that number to request assistance. Replies relate to that showing conversation. A new scheduling request does not override an existing opt-out.
3. Showing Line provides assistance when the request and current messaging permissions allow it. Recipients can use the standard opt-out command: Reply STOP at any time to stop receiving messages.

Message Content & Frequency

Content: Messages concern the properties and showing requests in the conversation. They may include permitted property information, availability, temporary holds, booking confirmations, cancellations, showing logistics, and reminders when authorized. A temporary hold is not a confirmed booking.

Frequency: Message frequency depends on the conversation and any authorized appointment updates. Showing Line does not send marketing messages or promotional content.

No sharing: Consent and phone numbers are never shared with third parties for marketing purposes.

How to Opt Out

Recipients can stop receiving messages at any time by:

• Replying STOP to the Showing Line number, or clearly asking the assistant to stop all messages from that number
• Emailing hello@zephyrlabs.co to request support with messaging preferences

An opt-out stops ordinary automated messages from that Showing Line number across its properties. A single acknowledgment may confirm the change. It does not automatically change preferences for other phone numbers. Cancelling one showing or declining one reminder is different from stopping all messages.

A clear request to resume contact can update the assistant's messaging preference. If your carrier or messaging provider has blocked replies after an opt-out, use START or UNSTOPto lift that provider block. Contacting support by email requests manual assistance; it does not immediately change your messaging preference.

Help & Support

Reply HELP to any Zephyr Labs number for assistance, or contact us at hello@zephyrlabs.co.

Carrier & Cost Disclaimer

Message and data rates may apply. Zephyr Labs does not charge for SMS messages, but standard carrier messaging fees may apply depending on your mobile plan. Zephyr Labs is not responsible for any charges imposed by your wireless carrier.

Contact

Questions about this policy can be sent to hello@zephyrlabs.co.